We’re happy to process refund requests via email within 15 days of you receiving your items. However, if you’ve had the item for more than 15 days, we consider it used, and unfortunately, we won’t be able to offer you a refund or replacement. We do not refund items that are not in their original condition or packaging, as well as items that are damaged, defective, or missing parts for reasons other than our error.

Refund Process:

  • After we receive and inspect your return, we’ll send you an email to confirm that we’ve received your item. We’ll also let you know if your refund has been approved or rejected.
  • Once your refund is approved, you will receive a refund to your original method of payment within 48 hours.
  • If you used a credit or debit card for payment, it typically takes 5-10 days for the refund to appear on your statement after we process it.
  • You will also receive a refund confirmation email from us stating that your order has been refunded and showing the refunded amount, the item refunded, and the account/card credited.

Return Terms:

  • Any item you return must be in the same new condition as when you received it and in its original packaging. If you received the item in a broken, damaged, or defective condition, it can be returned even if the packaging was opened.
  • We offer free returns and provide return labels for your convenience. Additionally, we cover the cost of return shipping only in cases where you received a damaged, defective, or incorrect product from us.
  • Customers can only return their items by mail.
  • There is no restocking fee.
  • Customers must return the items within 30 days of receiving them.

Returns Address:

Shipping Mailing Address: 1963 33rd Ave, San Francisco, CA 94116, USA

Refunds If Package Does Not Arrive:

Occasionally, packages may get lost during shipping. If your order doesn’t arrive within the timeframe mentioned on our shipping & delivery page, please inform us by emailing support@brandsolek.com. We’ll then reach out to our shipping provider to investigate and track down your package. We also guarantee delivery or a full refund. If your package gets lost in transit and does not arrive within 10 business days from the date your package was shipped, we will confirm with the post office and will refund your order in full to your original method of payment. Which means you get back the entire amount you paid when ordering. Alternatively, upon the customer’s request, we can send out a replacement package free of charge.

Late or Missing Refunds:

If you haven’t received a refund after all the processing times have passed, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and still have not received your refund, please contact us at support@brandsolek.com or call us at +1 213-585-3905. We will look into it and ensure that you receive your money or item.

Damaged or Wrong Products:

If you get a product from us that’s damaged, defective, or not what you ordered, tell us within 30 days by emailing support@brandsolek.com. You can ask for a new item or your money back. If you can show us a video of you opening the package and proving it was broken or faulty right away, we’ll refund you or send a replacement without making you send back the bad item.

Please Note:

Kindly double-check your order details like size, color, etc., before placing it to prevent any unnecessary returns or exchanges.